This reading – Chatbots are not the future of technical communication – reminds me of my latest experience when I tried to reach a real human in DHL to help me find my lost package with goods bought from the Internet. I did a few calls and always kept losing my patience when a chatbot was smart enough to ask me for shipment numbers but stupid enough to never understand my answers in plain English. Plus: no option to contact a flesh and blood with brain. At least package arrived some time later…. but first (or maybe second) contact with a chatbot was really excruciating. Maybe in the future those bots will become capable of having a conversation with people, but today the reading is so true….. 🙂
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The Journey Goes On
Thanks for visiting me!
Seek freedom and become captive of your desires. Seek discipline and find your liberty.
~ Dune ~
Writing is not always easy, and a good writing is even more rare phenomenon. Treat the words like your friends and they will do the same for you.
As each journey has its own first step and each story begins with its first letter, the story of building my first simple website presence begins with creation of this very first paragraph.
The site will evolve over time, so make sure you visit me from time to time…
Technical Writing & Information Development 